General Terms and Conditions of Easy Reader Website

General Terms and Conditions of Easy Reader online store are in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce. The Easy Reader online store (hereinafter referred to as the "store") is operated by Gapp d.o.o. "Seller"). General Terms and Conditions regulate operations, user rights and the business relationship between the seller and the customer.

Availability of information

(summary of legislation)

The seller undertakes to always provide the buyers with the following information:

1) identity of the company (name and registered office of the company, company registration number),

2) contact information for fast and efficient communication (e-mail),

3) basic characteristics of goods or services,

4) availability of items (any item or service offered on the website should be available within a reasonable time),

5) terms and conditions for delivery of items (method, place and time of delivery),

6) all prices must be clearly and unambiguously indicated and it must be clearly shown whether taxes and transportation costs are included,

7) method of payment and delivery,

8) validity time of the offer,

9) the cancellation period within which it is still possible to withdraw from the contract and the conditions for withdrawal;

and additionally, whether the buyer will be charged any costs in case of the return the goods,

10) explanation of the complaint procedure, including all details of the contact person or customer service.

Product range

Products offered through Easy Reader online store are part of the offer or product range of Gapp d.o.o. The indicated prices are retail prices, VAT-inclusive, but do not include shipping costs.

Methods of payment

The seller offers the following methods of payment:

• bank transfer to the seller's account against the issued pro forma invoice

• payment card

The seller will issue an invoice to the buyer on a durable medium, with a breakdown of costs.

The buyer is obliged to check the correctness of the data before placing the order. Subsequent claims regarding the correctness of the issued invoices will not be taken into account. The sales contract (order) is stored in electronic form on the seller's server.

Prices

All prices include 22% VAT unless explicitly stated otherwise. Prices are valid at the time of order and for the payment by the above indicated methods of payment and under the above-mentioned conditions. The purchase contract between the seller and the buyer is concluded at the moment of the order confirmation (the buyer receives an electronic message with the status “Order confirmed”). From that moment on, all prices and other terms and conditions are unchangeable and apply to both the seller and the buyer.

Purchasing procedure

After placing the order, the buyer receives a notification by e-mail that the order has been accepted. At this step, the buyer has an option to cancel the order via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. within one (1) hour, clearly indicating the subject of the message ORDER CANCELLATION. From that moment on, all prices and other terms and conditions are unchangeable and apply to both the seller and the buyer. The buyer is the person indicated in the data given at the time of placing the order. Subsequent change of data about buyer is not possible.

If the buyer does not cancel the order, the order goes into further processing. After the seller has reviewed the order, he will check the availability of the ordered items and confirm the order or reject it with a reason. The seller may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. The seller informs the customer via e-mail about a possible extetion of delivery time in case of insufficient quantity of the item in stock. The seller does not take any responsibility for possible damage that could occur due to longer delivery times or due to non-delivery caused by insufficient quantity of the item in stock.

Delivery time:

In case the buyer chooses to pay against the proforma invoice, the delivery time will be on the same day or on the next day after receiving the notification of payment on the bank account.

Shipping

The seller prepares, ships the goods within the agreed deadline and notifies the buyer thereof by e-mail. In the mentioned e-mail notification, the seller will also inform the buyer about the return policy, which the buyer can use in case of delayed delivery or in case he wants to make complaint.

Right to cancel the purchase and return the goods

The cancellation of the order is subject to the provisions of the General Terms and Conditions and the applicable legal provisions on the return of goods. The provisions of Article 43 of the Consumer Protection Act apply to the return of goods. The consumer has the right to inform the company (to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.) within 14 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision. The only cost borne by the buyer in connection with the withdrawal is the cost of returning of the goods. The goods must be returned to the seller no later than 15 days from the submitted notice of withdrawal from the contract (cancellation of the purchase). The received goods must be returned undamaged, unopened and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the buyer being at fault. As the packaging is an integral part of the goods, it must also be returned in its original condition at the time of receipt of the item (i.e. undamaged, unopened and unchanged quantity). Payment will be refunded as soon as possible and no later than 15 days from the receipt of the returned goods. Refunds are made to the buyer's bank account. We do not accept returned shipments subject to a refund. Legal entities do not have the right to withdraw from the contract within 14 days or to get refund as is the case for buyers (natural persons).

Delivery

The seller will deliver the goods or services within the agreed time.
The seller will exert his best efforts to ship the ordered goods no later than the next working day after the receipt of the order.
The seller reserves the right to ship the goods later, but no later than 3 working days after the receipt of the order.
The shipping time also depends on the shipping contractor, which is beyond the reasonable control of the seller. The sipping contractor is DPD Slovenija or Pošta Slovenije, but the seller reserves the right to choose another delivery service, if it will be able to fulfil the order more efficiently. The shipping cost is calculated automatically at the time of ordering the goods and is part of the final price of the order.

Protection of personal data

The seller undertakes to permanently protect all personal data of the user. The seller shall keep the IP addresses of all visitors to the online store for an indefinite period of time, and for registered members: name and surname, e-mail address, contact phone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with the seller. The seller will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be disclosed to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection on his computer. You can read more about privacy and protection of personal data on easyreader.si here.

Communication

The seller will contact the user via means of distance communication only if the user does not explicitly object against it. Advertising e-mails will contain the following components: they will be clearly and unambiguously marked as advertising messages; the sender’s identity will be clearly visible; various campaigns, promotions and other marketing techniques will be marked as such with clearly defined conditions of participation in them; the option of unsubscribing from receiving advertising messages will be clearly indicated; the user’s wish not to receive advertising messages will be absolutely respected by the seller.

Users’ reviews

Users’ comments and product reviews written by buyers are part of the store's functionality, which is intended for the user community. The seller allows any registered user of the store to leave his review which will be inspected by the seller before the final publishing. The seller will not publish the reviews or comments that are in any way offensive, inappropriate or, in the seller’s opinion do not offer benefits to other users and visitors. By submitting a review or comment, the user expressly agrees to the terms of use and allows the seller to publish part or all of the text in all electronic and other media. The seller has the right to use the content indefinitely and for any purpose that is in the business interest of the seller, including its publishing in advertisements or other marketing communications. At the same time, the author of the review declares and guarantees that he is the owner of the material and moral copyrights for the written reviews and comments, and that he transfers these rights to the seller exclusively and indefinitely.

Disclaimer

The seller will make every effort to ensure updated and accurate information that are published on his pages. Nevertheless, the products, delivery time or price may change so quickly that the seller will sometimes be unable to update the information on the web pages. In such a case, the seller will notify the buyer of the changes and allow him to cancel the order or replace the ordered item. The seller is not responsible for the content of the product reviews written by visitors. Prior to publication, the seller will inspect the reviews and rejects those that contain obviously fake information, are misleading, offensive or reflect badly on the seller's reputation. The seller is not responsible for the information in the reviews and disclaims any responsibility arising from the information stated in the reviews.

The seller will do his best to provide accurate pictures of sales items, but all pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

The seller has the right to cancel the contract with the buyer only if an obvious defect is established (Article 46 of the Civil Code). Obvious defect means any non-conformance of the product with the Specifications, which is visible or easily detectable, or other defect, which according to the sales criteria or to the purpose of the parties is considered the crucial buying criteria, and which the seller in case of his being aware of such a defect would not sell or conclude a contract. This also includes obvious price errors.

The seller reserves the right to change the terms and condition of operation at any time and in any way, for any reason and without prior notice.

Complaints and disputes

The seller will operate in compliance with applicable consumer protection legislation. The seller will make every effort to fulfil his duty to establish an effective complaints handling system and to designate a person who, in the event of an issue, the buyer can contact by e-mail. The complaint is made to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.. The complaint procedure is confidential. The Court in Ljubljana is competent in case of disputes.